wplace Platform Privacy Notice

This page describes what we collect when you use wplace and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, detect fraud, and comply with legal requirements. Our data handling is governed by this privacy notice and applies across all wplace services — slot games (Aviator, Sweet Bonanza, Fortune Tiger, Mahjong Ways, Gates of Olympus), live-dealer tables, Crash games, and sportsbook coverage.

We take data protection seriously. We encrypt your information in transit and at rest, limit access to authorized personnel only, and retain data only as long as necessary. We do not sell your personal information to third parties. We may share certain data with payment processors, fraud-detection partners, and legal authorities when required by law.

By using wplace, you consent to our data practices as outlined in this notice. If you have questions about how we handle your information, contact our support team through the channels listed at the end of this page.

What information we collect on wplace

When you create an account on wplace, we collect your name, date of birth, email address, contact number, and a username of your choice. During account setup, you also provide us with your payment method details (for example, your OVO or e-wallet account identifier, or your bank account number if you choose bank transfer).

Before your first withdrawal, we require identity verification. You upload a government-issued ID (national ID card or passport) and sometimes a proof-of-address document (utility bill, rental agreement). We store these documents temporarily to verify your identity, then delete them after verification is complete unless required by law to retain them longer.

Transaction data

Every deposit, withdrawal, bet, and game outcome on wplace is recorded. We maintain detailed transaction logs to support account reconciliation, dispute resolution, and regulatory compliance. These logs include timestamps, amounts, game identifiers, and outcome data (for slots and Crash games) or dealer and table information (for live-dealer tables).

How we use your information

We use your personal information for several purposes: to set up and manage your account, process your deposits and withdrawals through payment partners like mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment, verify your identity for KYC compliance, detect and prevent fraud, respond to support requests, and comply with legal obligations.

We also use your data to improve wplace — analyzing game usage patterns, tracking session performance, and refining our tournament schedules (Liga 1 coverage, Piala Indonesia, Piala AFF, and daily slot tournaments). We never use your data to make automated decisions that significantly affect you (such as approving or denying withdrawals) without human review.

Marketing and communications

We may send you promotional emails or in-app notifications about new games, tournaments, bonus offers, or service updates. You can disable these communications at any time through your account settings or by following the unsubscribe link in our messages.

Third parties and data sharing

We share your information only when necessary to provide wplace services or comply with law. Our payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and our banking partners mobile banking, local payment, online payment, e-wallet) receive your account and transaction data to process deposits and withdrawals. These processors are contractually bound to protect your data and use it only for payment processing.

We use third-party fraud-detection services to identify suspicious activity. These services receive your IP address, device information, and transaction patterns but do not receive your full identity documents. We may also disclose information to legal authorities if required by law — for example, if we receive a court order or if we detect activity that violates applicable regulations.

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. All third-party data sharing serves operational or legal necessity only.

Data storage and international transfers

We store your data on secure servers operated by hosting providers based in multiple jurisdictions. Our servers may sit outside your own jurisdiction — for example, data may be stored in Southeast Asia, Europe, or North America. By using wplace, you consent to your data being transferred across borders in accordance with this privacy notice.

All data in transit is encrypted using HTTPS protocols. Data at rest is encrypted at the storage level. We limit access to authorized wplace staff and contractors who are subject to strict confidentiality agreements.

Retention periods

We retain your account information for as long as your account is active. After you close your account, we retain transaction records for regulatory compliance (typically 5-7 years) and delete personal identification documents within 30 days unless required by law to retain them longer. Identity documents used for KYC verification are deleted after successful verification unless you request otherwise.

Your rights and choices

We at wplace recognize your rights regarding your personal data. You can request access to all information we hold about you, ask us to correct inaccurate data, or request deletion of your account and associated data (subject to regulatory retention requirements). You can also opt out of non-essential communications and disable certain tracking cookies in your browser settings.

To exercise these rights, contact our support team via in-app chat or email with a clear request. We respond within one business day to data-access requests and within 30 days to deletion or correction requests (where legally permissible).

Cookies and tracking technologies

We use cookies to store your login session, remember your preferences, and track your activity on wplace for analytics and fraud prevention. Essential cookies are necessary for the platform to function; you cannot disable them without losing core features. Analytics cookies help us understand how players use wplace and which games are most popular. You can disable analytics cookies through your browser settings without affecting functionality.

Security measures

We maintain industry-standard security practices to protect your data. All communication between your device and our servers uses HTTPS encryption. We enforce strong password requirements for account access and support optional two-factor authentication (2FA) to add an additional security layer. Our infrastructure undergoes regular security audits and vulnerability testing.

Changes to this privacy notice

We may update this privacy notice from time to time. Material changes will be announced via email to active accounts and displayed prominently on wplace.bet. Your continued use of the platform after changes take effect means you accept the updated privacy practices. We recommend reviewing this notice periodically to stay informed.

Contact us about your privacy

If you have questions about our data practices or wish to exercise your privacy rights, reach out through our support channels. In-app live chat is available for general privacy questions. Email support handles formal data-access and deletion requests, responding within one business day for inquiries and within 30 days for formal requests. Our FAQ page also covers common privacy and security topics.

Related policies